Our Commitment to You 
At House of Law we are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. 
If you have a complaint, please send a letter or email to us detailing your concerns. 

Complaints Handling Policy 

What will happen next? 
Adrian Ohio will deal with your complaint in the first instance. Adrian will acknowledge receipt of your complaint within 5 working days of receiving it. He will enclose a copy of this procedure and will ask you to confirm or explain the details of your complaint and to provide any additional information that you may feel is relevant. 
Adrian will then investigate your complaint. He will review your matter file and speak to any other person who acted in this matter for you. If you prefer, you can also arrange a meeting with Adrian to discuss the complaint face to face. Within 10 working days of receiving the full information from you, Adrian will send you a detailed written reply to your complaint, including his suggestions for resolving the matter. 
At this stage, if you are still not satisfied, you should write to us again. Adrian will then review the decision, taking into account any additional information or comments from yourself and then respond again with his further decision, within 10 working days. 
If we have to change any of the timescales above, we will let you know and explain why. 
If you are still unhappy 
If you are still not satisfied, and all attempts to address your concerns are unsuccessful then you can ask the Legal Ombudsman service to consider your complaint. They will look at your complaint independently and it will not affect how we handle your case. 
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 
Within six months of receiving our final response to your complaint 
No more than one year from the date of the act or omission being complained about; or 
No more than one year from the date when you should reasonably have known that there was cause for complaint. 
For more information about the Legal Ombudsman contact: 
Call: 0300 555 0333 between 9.00 to 17.00. 
Email: enquiries@legalombudsman.org.uk 
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ 
What to do if you are unhappy with our behaviour 
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority. 
For and on behalf of House of Law Ltd 
Adrian Ohio 
Managing DirectorClick on this text to edit it. 
Please contact us if you wish to raise something with us 
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